| Autor: Anna Bielawa | 143 |
Strony: 143-152
pełen tekst
Summary
Quality is a term difficult to clearly define mainly because of its subjectivity. The paper presents various possibilities for defining it including the various criteria, such as, areas of expertise, phase of the product life, aspect of multidimensionality by Garvin. Also describes the evolution of quality definition in ISO 9000.
pełen tekstUNDERSTANDING AND PERCEPTION OF QUALITY-REVIEW OF THE QUALITY DEFINITION
Summary
Quality is a term difficult to clearly define mainly because of its subjectivity. The paper presents various possibilities for defining it including the various criteria, such as, areas of expertise, phase of the product life, aspect of multidimensionality by Garvin. Also describes the evolution of quality definition in ISO 9000.